Mortgage and Payment Assistance

Mortgage Assistance

CrossCountry Mortgage powered by RoundPoint offers solutions to help you stay on track with your mortgage.

rp mortgage assistance

Mortgage Assistance

If you are experiencing financial hardship and having trouble making your mortgage payment, we may have assistance options available.

1

New Customers and Transfers

Option 1: Start your application by phone. Call 800-224-7984. We’re here to make it easy and answer any questions along the way.

2

Option 2: Print and complete the Mortgage Assistance Application, and submit the completed package via email, mail, or fax.

Email

loss.mitigation@youarehome.com

Mail:

CrossCountry Mortgage powered by RoundPoint

Attn: Loss Mitigation Department

PO Box 19409

Charlotte, NC 28219-9409

Fax

877.343.2448

Assistance Options

Imminent default

Imminent default

I’m not currently late on my payment, but I’m worried I may fall behind soon.

Reinstatement

Reinstatement

I want to bring my account current, but I don’t know how much I owe.

Repayment plan

Repayment plan

I can pay my mortgage now and have the ability to pay extra each month to catch up on missed payments.

Deferment

Deferment

I can pay my mortgage now, but I can’t catch up on old payments.

Modification

Modification

I want to update the terms of my mortgage because I can’t afford my payment.

Short sale

Short sale

I want to sell my home and use the proceeds to pay off all (or a portion of) my mortgage balance.

Deed-in-lieu of forclosure

Deed-in-lieu of forclosure

I can’t afford my home anymore, but I don’t want to have a foreclosure on my credit history.

Forbearance

Forbearance

I am seeking temporary relief with reduced or no mortgage payments.

Military Assistance

Support for military members and disaster relief to help you stay on track and secure in your home.

rp military family

Supporting our veterans

CrossCountry Mortgage powered by RoundPoint proudly supports our country’s Veterans and appreciates their service. You risk your lives every day to protect our freedom. That’s why our dedicated team works to protect you and your home.