Mortgage Assistance
CrossCountry Mortgage offers solutions to help you stay on track with your mortgage.
Mortgage Assistance
If you are experiencing financial hardship and having trouble making your mortgage payment, we may have assistance options available.
Option 1: Complete your Mortgage Assistance Application online via the Loan Solution Center (LSC). Refer to our Mortgage Assistance FAQs for initial account registration and application submission steps.
Option 2: Start your application by phone. Call 800-224-7984. We’re here to make it easy and answer any questions along the way.
Option 3: Print and complete the Mortgage Assistance Application, and submit the completed package via email, mail, or fax.
loss.mitigation@youarehome.com
Mail:
CrossCountry Mortgage, LLC
Attn: Loss Mitigation Department
PO Box 19409
Charlotte, NC 28219-9409
Fax
Assistance Options
Imminent default
I’m not currently late on my payment, but I’m worried I may fall behind soon.
Reinstatement
I want to bring my account current, but I don’t know how much I owe.
Repayment plan
I can pay my mortgage now and have the ability to pay extra each month to catch up on missed payments.
Deferment
I can pay my mortgage now, but I can’t catch up on old payments.
Modification
I want to update the terms of my mortgage because I can’t afford my payment.
Short sale
I want to sell my home and use the proceeds to pay off all (or a portion of) my mortgage balance.
Deed-in-lieu of forclosure
I can’t afford my home anymore, but I don’t want to have a foreclosure on my credit history.
Forbearance
I am seeking temporary relief with reduced or no mortgage payments.
Military Assistance
Support for military members and disaster relief to help you stay on track and secure in your home.
Supporting our veterans
CrossCountry Mortgage proudly supports our country’s Veterans and appreciates their service. You risk your lives every day to protect our freedom. That’s why our dedicated team works to protect you and your home.