• To register for your online account, click here. You must provide your last name, full Social Security number, and property zip code.
• Once provided, verify the phone number and email address associated with the account.
• After verification, you will receive an email, text, or phone call with a verification code. Just enter the code and your registration is complete!

Click LOGIN on the homepage, then enter your username and password.

If you’re a new user, select Register Your Account and enter your last name, Social Security number, and property ZIP code. Then verify your phone and email. You’ll receive a one-time code via email, text, or call. Enter that code to complete your registration.

• Log in and go to Account Management > Account Settings.
• To change your email, choose Update Email, enter the new address, then click Continue.
• You’ll receive a verification code at the new email—enter it and click Next to confirm.
• To change your phone number, select Update Phone and follow the same steps.

Log in to your online account to confirm or update your address. We need a current address on file so we can continue sending you important notices, billing statements, and escrow information.

Please email servicinghelp@youarehome.com and include two legal documents verifying your name change, such as:

• Marriage certificate
• New driver’s license
• Passport
• Divorce decree
• Any other government-issued document verifying your new name
  Once processed, we will confirm when the name update is complete.

• Click here to download our Third-Party Authorization Form.
• Submit the completed form via email, fax, or mail:
• Email: servicinghelp@youarehome.com
• Fax: 877-776-1112
• Mail: CrossCountry Mortgage powered by RoundPoint
  P.O. Box 19409
  Charlotte, NC 28219-9409
• Once your request is reviewed and approved, we’ll send you a Third-Party Authorization Acknowledgement Letter confirming the access granted.

• Click here to download our Authorized Third-Party Revocation Form.
• Submit the completed form as instructed (e.g. via email or mail).
• Once the revocation is processed, we’ll send you a Revocation Acknowledgement Letter for your records.

• Upon review of the completed Third-Party Authorization Form, we determined we were unable to approve the authorization. 
• You will receive a denial letter with further information about the decision.