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Find quick answers to the most frequently asked questions.
Please send proof of homeowners insurance to one of the following:
Website:
https://expressinsuranceinfo.com/3145043
Fax:
947.207.0186
Mailing Address:
CrossCountry Mortgage powered by RoundPoint
P.O. Box 10210
Daytona Beach, FL 32120-0210
CrossCountry Mortgage powered by RoundPoint
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 10210
Daytona Beach, FL 32120-0210
Pay Online: Log into your online account to make a one-time payment or set up recurring payments.
Recurring Monthly Payment (ACH): Set up automatic monthly payments directly from your checking or savings account. You can manage, edit, or cancel ACH in your online account.
Online Bill Pay: Use your bank’s bill-pay service. Be sure to include your loan number.
Pay by Phone: Call Customer Service at 800-224-7984.
Pay by MoneyGram: Visit any MoneyGram location. Use receiver code 7302 and include your loan number.
Pay by Mail: Send your coupon and check/money order (with loan number on it) to:
Mailing Address:
CrossCountry Mortgage powered by RoundPoint
PO Box 650011
Dallas, TX 75265-0011
Overnight Payments:
CrossCountry Mortgage powered by RoundPoint
ATTN: Cashiering
446 Wrenplace Rd
Fort Mill, SC 29715
Click LOGIN on the homepage, then enter your username and password.
If you’re a new user, select Register Your Account and enter your last name, Social Security number, and property ZIP code. Then verify your phone and email. You’ll receive a one-time code via email, text, or call. Enter that code to complete your registration.
Yes. Please click here to access your You Are Home™ account and make the change.
Please note:
- Draft dates cannot exceed your loan’s grace period.
- If you submit a change after your scheduled draft date, the update will take effect the following month.
Loan servicing transfers are common in the mortgage industry. They are routine and not caused by anything you did.
During the first 60 days following a servicing transfer to CrossCountry Mortgage powered by RoundPoint, no credit reporting will occur. This ensures credit will not be affected if payments were made to the prior servicer, after the transfer to CrossCountry Mortgage powered by RoundPoint.
No. Your prior auto-draft will be canceled after your last payment. You’ll receive a cancellation notice. Please set up auto-draft with your new servicer.
You’ll make payments to a new servicer, who will also manage your escrow account and handle customer support. Your loan terms do not change. However, certain fees (such as payment processing or auto-draft setup) may differ by servicer.
During the first 60 days of a transfer, trailing payments are not reported as late if your account is current. No late fees are assessed during this period.