Pay Online: Log into your online account to make a one-time payment or set up recurring payments.

Recurring Monthly Payment (ACH): Set up automatic monthly payments directly from your checking or savings account. You can manage, edit, or cancel ACH in your online account.

Online Bill Pay: Use your bank’s bill-pay service. Be sure to include your loan number.

Pay by Phone: Call Customer Service at 800-224-7984.

Pay by MoneyGram: Visit any MoneyGram location. Use receiver code 7302 and include your loan number.

Pay by Mail: Send your coupon and check/money order (with loan number on it) to:

Mailing Address:
CrossCountry Mortgage powered by RoundPoint
PO Box 650011
Dallas, TX 75265-0011

Overnight Payments:
CrossCountry Mortgage powered by RoundPoint
ATTN: Cashiering
446 Wrenplace Rd
Fort Mill, SC 29715

No. We currently do not accept credit or debit card payments. You can pay using a checking or savings account only.

Yes. Please click here to access your You Are Home™ account and make the change.

Please note:

• Draft dates cannot exceed your loan’s grace period.
• If you submit a change after your scheduled draft date, the update will take effect the following month.

Occasionally, your printed statement may have been mailed before a recent payment posted. This can cause two payments to appear due. Log in to your account to check your latest balance and confirm that your payment posted correctly.

Billing statements are auto generated if/when:

1. The first time a payment has been completed each month
2. Within four days of the end of the grace period (If a payment has not yet been made)
3. On the first business day of the month (if two or more contractual payments were completed the prior month)

NOTE: Customers will receive one (1) billing statement monthly.

If you have completed a payment, and require an updated billing statement, please contact us here.

Sign into your online account and update your payment to draft.

If the change will cause your account to become delinquent, please contact our Customer Care team by phone at 800.224.7984.

Yes. While payments are considered late if not received by the due date, many mortgage agreements allow a grace period before late charges are assessed. The length of your grace period can vary by loan.

Contact us at 800-224-7984 to get the specific terms for your account.

If a full contractual payment is due, any payment less than that amount will be treated as a partial payment and held in a suspense account until the full amount is received.

If no payment is due at the time, partial funds may be applied to principal (if no fees are outstanding).

If your total due isn’t received by the end of the grace period, a late fee may be assessed and delays could affect your credit.

To start the payoff process, call us today at 800-224-7984.

If you are paying off your mortgage and you were making payments through a bill pay service or Automated Clearinghouse (ACH) with CrossCountry Mortgage powered by RoundPoint, please make sure to cancel or delete any future payments at least five (5) days prior to sending payoff funds.

Wiring Instructions

Bank Name: Bank of America
NA
Account Name: RoundPoint Mortgage Servicing
– TTEE Wire Clearing

ABA #: 026009593

Bank Account #: 000655371906

Information for Beneficiary: Attn Payoff [insert
Loan Number and Customer Name]

Title Check, Cashier’s Check, or Money Order

Send by overnight or regular mail to:


CrossCountry Mortgage powered by RoundPoint

Attention: Cash Management

446 Wrenplace Rd
Fort Mill, SC 29715

Please be certain to reference your loan number
with your remittance.

Payoff amounts are subject to change. If the payoff amount of your loan increases, we will send an updated quote to the original request or free-of-charge.

If you requested via email, check your Spam/Junk folder.

If it was mailed, allow 7-10 business days for delivery.

No. There is no fee to request a payoff quote.

Pay to:

CrossCountry Mortgage powered by RoundPoint
ATTN: Payment Processing Center
446 Wrenplace Road
Fort Mill, SC 29715

We send a Satisfaction of Mortgage (SAT) to the county where your property is located (this can take 10-90 days to complete).

After recording, the lien release will be mailed to you or our partner. You may also receive the original note and/or deed of trust, depending on state law.

Any remaining escrow funds or overpayments will be mailed to you within 20 business days of your payoff date. Be sure we have your current mailing address on file.

We will cancel any ACH on our end once the payoff is processed, but we may not prevent drafts scheduled within 5 business days of receiving payoff funds. You should also log into your account or contact us to cancel recurring payments manually. Also contact your bank’s bill pay provider to delete any future scheduled payments.