Loan servicing transfers are common in the mortgage industry. They are routine and not caused by anything you did.

You’ll make payments to a new servicer, who will also manage your escrow account and handle customer support. Your loan terms do not change. However, certain fees (such as payment processing or auto-draft setup) may differ by servicer.

Login to your online account to stop your ACH payments and save down any information you’d like to retain. Your new servicer will begin accepting payments after the transfer date.

If you’re enrolled with us to have your monthly mortgage payment automatically debited from your bank account, this service will end when the transfer occurs. We will draft any payment you have already scheduled on or before the transfer date, but NOT any payments scheduled after that date. If you use your bank’s automatic Bill Pay service, please make sure to update it with information for your new servicer.

If you have mortgage life or disability insurance, or any other type of optional insurance, the transfer of servicing rights may affect your coverage, including a risk of cancellation. Contact your provider with any questions or concerns.

Please visit the New Customers and Transfers webpage for more information on CrossCountry Mortgage powered by RoundPoint and what to expect from the transfer process.

During the first 60 days following a servicing transfer to CrossCountry Mortgage powered by RoundPoint, no credit reporting will occur. This ensures credit will not be affected if payments were made to the prior servicer, after the transfer to CrossCountry Mortgage powered by RoundPoint.

No. Your prior auto-draft will be canceled after your last payment. You’ll receive a cancellation notice. Please set up auto-draft with your new servicer.

Payments received by the previous servicer during the transfer of a loan, are sent to CrossCountry Mortgage powered by RoundPoint as soon as possible. The process of receiving all loan documents and payments may take as many as 60 days following the effective date of transfer.

Trailing payments during the 60-day transition period, are not reported as late to the credit bureaus if the account is current at the time of transfer. Additionally, no late fees are incurred during this time.

During the first 60 days of a transfer, trailing payments are not reported as late if your account is current. No late fees are assessed during this period.