Send a written request to CrossCountry Mortgage powered by RoundPoint to add escrow. Once an escrow account is added, your monthly payment will increase to cover tax and/or insurance disbursements.

You can submit an Escrow Waiver Request Form (link to form) by email, fax, or mail.

Please note that requesting the removal of escrow does not guarantee removal; various requirements must be met to be considered for escrow removal.

Click here to download Escrow Waiver Request Form, then submit the completed form to us via email, fax, or mail.

We perform an escrow analysis at least once a year to verify that your account holds the correct amount for future disbursements.

A shortage means your escrow balance isn’t sufficient to cover required payments for the coming year. To fix it, you may either increase your monthly escrow contribution or pay a lump sum.

Not necessarily. If your insurance or tax costs increase, your escrow requirement could still go up. In those cases, we adjust your monthly payment accordingly.

If you make the payment after the statement was generated, the change won’t show until the following statement cycle.

An overage means we collected more than needed.

• If the overage is over $50, we will issue a refund check to your address on file.
• If it’s less than $50, the amount will typically be applied as a temporary credit to your monthly payment.

Yes. It’s your money. But first, review the escrow analysis statement to ensure the refund amount is correct.

If you see any discrepancies, contact us before depositing.

Log in to your online account to view escrow disbursements, balances, and refund history.

Yes. We will continue making payments from the escrow account (for taxes, insurance, etc.) until your loan is fully paid off or transferred.

Please contact us so we can place a stop payment on the check and re-issue a new check.